Rudozem Street Dog Rescue
FAQ about Store Policies
Can I make a purchase anywhere in the world?
You can definitely make a purchase anywhere in the world in any currency on our website.
If you would like to use a currency converter, please use www.xe.com as an approximate guide.
Shipping Costing
Shipping is not included in the price and will be extra to the item cost.
Postage & Packaging is worked out on a flat rate world wide, so it does not matter where your location
is, the price will be the same.
Store Location
Some of our items are stored in the UK, Bulgaria and Australia.
When will my package be delivered?
Orders are typically shipped out within seven business days from the purchase date. For international orders, packages typically arrive within 1 to 3 weeks of shipping date, but may take up to 4 weeks depending on Customs handling and holidays. Please email streetdogrescue@gmail.com if you have any questions on delivery.
What payment methods do you accept?
You can pay by Direct Deposit, Cheque, Credit Card or through your bank acccount by using PayPal with our Checkout System.
If you wish to pay by Direct Deposit please choose this option at Checkout and also advise us by email streetdogrescue@gmail.com once you have made payment.
Direct Deposit Bank Details:
RSDR UK
Bank name: The Co-operative Bank
Account Name: Rudozem Street Dog Rescue UK
Sort code: 08-92-99
Account Number: 65414877
International Bank Codes for UK Account:
IBAN GB16 CPBK 0892 9965 4148 77
BIC CPBKGB22
(for direct bank payments, please check first how much your own bank will charge you for this)
Once you have put an order through our online shop, please also email us, advising when you have made your payment by direct deposit. Once your payment has cleared, we will ship your items.
Cheque / Money Order
Paying by Cheque, please choose this option at our checkout. The postal address will be advised at checkout.
Please post your cheque with a copy of your purchase order. Once your cheque has cleared into the RSDR UK Bank account, we will ship your items.
If possible, please put the cheque into the currency GBP, "pounds" for RSDR UK. If you are unsure of the currency conversion from Euros from your order on the webstore, please email streetdogrescue@gmail.com
If you are outside of the UK, and would like to send a cheque or money order, please ensure that it is an International Cheque or Money Order. All Cheques / Money orders are to be addressed to RSDR UK or Rudozem Street Dog Rescue UK.
Paypal
You can pay through your credit card or your own bank account by using Paypal in our checkout system.
Where do the funds from my purchase go towards?
All proceeds from the sale of these items go directly to Rudozem Street Dog Rescue Foundation, to help with the care & adoptions of Street Dogs and to implement the education of Animal Welfare in Bulgaria. Rudozem Street Dog Rescue is a non-profit foundation that rescues street dogs in Bulgaria. Foundation No. 175647065
Vaccination / Neutering donations to RSDR:
Once you have donated for a vaccination or neutering of a dog. The dog will be displayed as "out of stock" until we are able to update the shop and take the dogs off. Please do not be alarmed if the dog you have donated for is still on there. It will have "out of stock" displayed next to them when you go into view details.
For donations towards Advocate, Puppy milk, Vaccinations, Neutering - what do I write in the delivery address?
Please note: The delivery address on the shop system will still show as your own address. Please do not be alarmed about this. This is a donation to RSDR for these areas.
If you have donated for puppy milk or advocate our UK shop will purchase this and deliver it to Bulgaria.
